Creating your account
Common questions about signing up and confirming your email.
I never received my confirmation email
First, check your spam or junk folder — confirmation emails sometimes end up there.
Open your email app and search for an email from Flavor & Thyme with the subject "Confirm Your Signup."
Check your spam, junk, and promotions folders.
If you still can't find it, go back to the app, sign in, and look for the "Resend confirmation email" option on the dashboard.
You can still browse and commit your meal plan without confirming. Your plan is saved on your device.
I confirmed my email but nothing happened
This usually happens when the confirmation link is opened in a different browser than your app. Try the following:
Open the Flavor & Thyme app directly in your browser.
Sign in with your email and password.
You should land on your dashboard with your meal plan intact.
My confirmation link says it's expired
Confirmation links expire after a short window for security reasons. If yours has expired:
Go to the app and sign in with your email and password.
From the dashboard, tap the confirmation banner to request a new link.
Check your inbox for a fresh confirmation email and click the link within a few minutes.
Trouble signing in
If you're having trouble getting back into your account.
I forgot my password
On the Login screen, tap "I already have an account" below the Get Started button.
On the Login screen, tap "Forgot password?" above the password field.
Enter your email address and tap "Send reset link."
Check your inbox for an email with the subject "Reset Your Password." Check spam if you don't see it.
Tap "Reset my password" in the email and follow the prompts to set a new password.
Once reset, you'll be taken directly to your dashboard.
Your new password must be at least 10 characters and include an uppercase letter, lowercase letter, number, and special character (like ! or @).
My password reset link isn't working
Reset links are single-use and expire quickly. The most common causes are:
- The link was already used once
- You requested multiple resets — only the most recent link works
- The link was opened in a different browser than expected
Try requesting a fresh reset link from the "Login" screen and use it immediately.
I signed in but my meal plan is missing
Your meal plan is stored on your device. If you're on the same device you set it up on, it should appear automatically.
If you're on a new device and have Cloud Backup enabled in Settings, your plan will load from the cloud after signing in.
If Cloud Backup was turned off and you're on a new device, unfortunately the plan cannot be recovered — it was only stored locally on your original device.
Managing your account
Settings, passwords, and privacy controls.
How do I change my password?
Tap the Settings tab at the bottom of the app.
Tap "Change Password."
Enter your current password, then your new password twice.
Tap "Update password." You'll see a confirmation and be returned to Settings.
What does Cloud Backup do?
Cloud Backup saves your meal plan and preferences to our servers so they're available on any device you sign into.
With Cloud Backup on: your data syncs automatically. Sign in on a new device and pick up right where you left off.
With Cloud Backup off: your data stays only on your current device. Nothing is stored on our servers. Turning it off will immediately delete any data we currently have stored for you.
Can two people use the same account on different devices?
Yes — you can be signed in on multiple devices at the same time with the same account. With Cloud Backup enabled, your meal plan stays in sync across all of them.
How do I delete my account?
Account deletion is permanent and cannot be undone. It removes everything — your login credentials, meal plan history, preferences, and all saved data.
Tap the Settings tab.
Scroll to the bottom and tap "Delete Account."
Read through what will be removed, then type DELETE in the confirmation field.
Tap "Delete My Account." Your account and all data will be permanently removed.
Still stuck? We've got you.
If you've tried the steps above and still need help, reach out directly. We typically respond within 1–2 business days.
📬 Email usinfo@flavorandthyme.com